Case Study
From Local Routes to Smarter Growth
Route-to-market clarity for a regional CPG brand.
Clarivant worked with a consumer goods producer to digitize sales routes and analyze customer baskets for smarter marketing and distribution.
Key Results
The Transformation
The Challenge
This regional CPG brand had grown through traditional distribution — route salespeople visiting small retailers, taking orders, and restocking shelves. But as the network expanded to hundreds of retail points, leadership lost visibility into what was actually happening at the route level. They couldn't answer basic questions: Which routes were growing versus declining? What did the average basket look like at different store types? Were distributors covering their territories effectively or cherry-picking high-volume stops?
Sales data lived in distributor spreadsheets and handwritten order forms, making it impossible to spot patterns or optimize coverage. Marketing campaigns were planned at the regional level with no ability to target specific routes or store clusters where they'd have the most impact. When a new product launched, every route got the same push regardless of whether the local retailers were the right fit. The brand was leaving growth on the table because they couldn't see the micro-level opportunities hidden inside their distribution network.
Our Approach
We started by centralizing the scattered data. POS records, distributor route logs, and order histories were pulled into a single analytical environment. The first challenge was data quality — route identifiers were inconsistent across distributors, and product codes didn't always match between order systems and the master catalog. We spent the first phase cleaning and standardizing these records before any analysis could begin.
Once we had clean data, we built dashboards for sales leadership organized around three views: route performance (revenue trends, visit frequency, basket composition per route), territory coverage (gaps between assigned stops and actual visits), and product penetration (which SKUs were in which store types, and where white space existed). Each view drilled down from region to route to individual retailer.
The basket analysis was particularly revealing. We segmented stores by type (convenience, grocery, traditional market) and geography, then compared basket composition across similar stores to identify where specific products were underrepresented. This gave the sales team a concrete call-to-action for each route visit: not just 'sell more,' but 'this store type in this region typically carries these 3 SKUs that your accounts are missing.' We also tracked visit frequency against order volume to identify routes where more frequent visits could unlock dormant demand versus routes that were already at saturation.
The dashboard design prioritized actionability over comprehensiveness. Route managers saw their 5 biggest opportunities each week — ranked by estimated revenue potential — rather than a wall of charts. Each opportunity came with specific context: which stores, which products, and what comparable stores in the same segment were doing.
The Outcome
For the first time, sales leadership could see distributor performance at the route level and hold data-informed conversations about territory coverage. Distributors who were underserving certain areas were identified and given specific improvement targets rather than vague directives. The data removed the subjectivity from performance reviews — underperformance was measured against comparable routes, not arbitrary quotas.
The basket analysis drove more targeted marketing campaigns — instead of blanket regional promotions, the team could focus spend on store clusters with the highest growth potential based on actual product gaps. Retailer relationships strengthened because route salespeople showed up with relevant recommendations backed by data rather than generic product pushes.
The dashboards became a weekly management tool, replacing the monthly PowerPoint decks that had been the only visibility into distribution performance. Route optimization decisions that previously required gut instinct and anecdotal experience could now be validated with actual sales data. The brand expanded into 2 new regions using the analytical framework to prioritize launch markets and design initial route coverage plans based on demographic and competitive data. The expansion was significantly more efficient than previous launches because the team could model expected penetration rates and required route coverage before committing resources — turning what used to be expensive guesswork into data-informed market entry.
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